Once an order is placed and dispatched, a communication will be sent confirming all details of your delivery, including the courier details and tracking information of your package.
We shall endeavour to deliver the order within 7 to 10 working days. In case you would like your product delivered sooner, kindly reach out to us at firstname.lastname@example.org.
URBAN ETHNIC BAGS does not take any responsibility for delay in delivering products in the event where the user has provided wrong address for delivery, user cannot be reached on the contact number provided at the time of placing order, premises of delivery is locked or any conditions as a result of Act of God.
Once the product has been shipped, an order cannot be cancelled.
We do not entertain requests for change in shipping address once the order is dispatched.
RETURN AND REFUND POLICY
The Custom Made Personalised sling bags and masks cannot be exchanged or returned. Please Check the spellings when u place an order for the same.
All products on clearance sale is not eligible for exchange or return.
It is the responsibility of the buyer to inspect, upon receipt, that all products delivered matches its order.
For returns & exchange, kindly notify us within the first 24 hours after the receipt of merchandise by writing to us at email@example.com with images of the same. No returns will be accepted if it is not notified to us within the stipulated time period.
Return shipping will be borne by the customer and notified to us first.
You can exchange a product for another one available from the website. If the new product is of lower cost and there remains a balance (after adjusting for shipping and other costs should they occur) a discount coupon will be provided of the same value as of the balance which you can redeem at any time on our website. We will not be responsible for any misuse of the said code after the same is communicated to the customer. New product will be shipped for exchange only after the old product to be exchanged is received at our warehouse and inspected for all the conditions for exchange.
In case of any return and refund, we reserve the right to deny refund if the product has been damaged when received at our warehouse.
No refund or exchange will be provided if the receipt of sale is not sent back to us along with the products. Original tags must be attached and intact.
A refund or exchange will only be provided for those products that are returned in perfect condition, unused, and with the original packaging.
Merchandise modified by the buyer, or modified by seller at the request of buyer, may not be returned or refunded.
The buyer accepts that it is the decision of Urban Ethnic Bags to determine whether refund or exchange is possible based on the condition of the merchandise(s). If we feel that an item has been used many times, no refund or exchange would be entertained.
All refunds or exchanges will be made within 15 - 30 working days subject to the specifications from the payment gateway.